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SUPPORT
  • If you purchased your subscription through the Apple App Store, you need to contact Apple Support directly. Here are refund instructions you might find useful: https://support.apple.com/en-us/118223

     

    We’d love to assist, but refunds for subscriptions made with Apple accounts can only be handled through the App Store.

    Google Play refunds: Email your receipt to hello@ionhmedia.com within 30 days. Refunds appear in your bank account within 5–10 days.

  • Each session delivers low-amplitude sine waves embedded in music, calibrated to a specific frequency.

    Play the program through your device's built-in speakers or external speakers in a quiet environment with minimal background noise. Headphones are optional, helpful for our SLEEP and FOCUS program but not required.

    Duration can be extended or repeated based on individual preference or intended use case.

    Volume should remain at a comfortable level - similar to background music - where you can still hold a conversation, but the program remains clearly audible.

    Adjust as needed, but we recommend avoiding overly loud playback. These sessions are most effective when they blend naturally into your environment.

    No active focus is required. Simply allow the program to play in the background during periods of rest, concentration, or transition.

  • LAMDA’s interactive 3D sensory scenes combine three human senses - sound, sight, and touch - for a more immersive experience.

    To use:

    Open a sensory scene and gently glide your finger across the screen without lifting. Repeat as often as needed.

  • From a physics perspective, music is composed of sounds produced by waveforms whose frequency is measured in hertz (Hz). One hertz equals one cycle per second. The tonality and timbre of the sounds are determined by the frequency values.

    Humans produce a wide range of frequencies through the voice, generally spanning from around 80 Hz to 1100 Hz, though this can vary. 

    All matter vibrates—living and nonliving alike. Natural elements such as trees, rivers, and flowers each resonate with unique vibrational signatures. In quantum physics, reality is often described as being composed of dynamic energy fields.

    Ongoing studies continue to examine how sound may relate to human perception and mood.

  • iPhone or iPad (iOS):

    • Open Settings

    • Tap on the top your name

    • Tap Subscriptions

    • Tap the subscription.

    • Tap Cancel (you may need to scroll down).
      If there's no Cancel button or you see a red expiration message, the subscription is already canceled.

     

     

    Android phone or tablet:

    • Open the Google Play app.

    • Tap the profile icon, top right

    • Tap Payments & subscriptions > Subscriptions.

    • Select the subscription you want to cancel.

    • Tap Cancel subscription.

    • Follow the instructions.

STILL NEED SUPPORT?

IONH MEDIA, Jehan Radwan, Brandstrasse 31, 8952 Schlieren, Switzerland, hello@ionhmedia.com

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